Fifth POSITIVE story

We received an e-mail from Ms Joann (Customer Services) about a shipment coming from our co loader Linex London which was to be delivered on Saturday at any cost.(Next morning) .

The pre - alert received was for a shipment 13 pieces weighing 129 kg as exhibition material which as per Dubai customs is dutiable item. As the shipment had to be cleared on priority basis from customs we needed accurate paper works. I planned and made arrangements to clear the shipment from customs, we called
Ms Sapna Saran who was in the organization team, but she said that she had no details about the shipment, and then we called Wendy Richard whose name and mobile number was also mentioned on the pre- alert, but in vain ,his mobile was switched off.

Then looking at the priority of the shipment I decided to visit EMC (TCS Airport Office) on Friday ( Public Holiday) and met with customs manager personally in regards to the shipment, After 04 hrs the shipment was released from customs without customs duty.

When Shariq Mahmood GM – UK inquired about the shipment we confirmed him that the shipment was released and were scheduled to be delivered on
Saturday morning before 0900. He was much pleased.

On Saturday morning I am came in and made the arrangement for delivery as it was committed on given address, Our courier attempted delivery at 08.00am in the morning, but no one was there to receive, we tried again and the shipment was delivered at 09.30am.

Mohammad Yousuf myousuf@tcsuae.com Operations International