Well Done! Suraiya

From syed@commglobal.net

Ms Suraiya Ramzan
Customer Service Executive
Dubai, UAE
Cell +97150 5772321 Landline +9714 2858556

Subject: Appreciation Letter

Dear Ms Suriaya

I’d like to thank you for your professionalism and extremely PROMPT response, on behalf of CommGlobal Dubai.

To recap, I called this morning for a courier pickup from our office at KV, a “man” picked up, put me on hold twice and when he intended to for the third time, I jabbed “How many times will you put me on hold?” to which he rudely replied “as long as our lines are busy” and hung up on me!

My next call was attended by Suraiya, who personally took the order and resolved the issue in less than ONE MINUTE without transferring me anywhere.

Overall her polite attitude and approach leads me to consider her a model of telephone based customer service and by way of this appreciation letter, I request your company to recognize her and also USE her for in house trainings on customer handlings besides as a model in the external programs on CS that TCS/Octara does frequently, and also allow me the pleasure of presenting you as a role model Pakistani professional in Customer Care in this market in my programs.

Many thanks once again Suraiya! PS The pickup details are repeated below for your staff.


Imran O Kazmi
Chief Marketing Officer
Boutique Villa 7, Dubai Internet City, UAE
Off +9714 3602827 Cell +97150 5849562 Fax +9714 3631928

UK: 20-22 Bedford Row, London, WC1r 4JS
Dubai: Office 18, Boutique Villa 7, Dubai Internet City
Pakistan: House No. 829 Street # 77, Sector I-8/3, Islamabad
Turkey: 49 Cadde Bayindir, Apt. 24/3 Cukuramber, Ankara
Afghanistan: House 2, Street 1, Karte Parwan, Kabul


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Surayia,
This is yet another a great example of TCS going beyond the extra mile to fulfill a customers needs and expectations. This kind of solid example coming from Suraiya creates a favorable impact of TCS and goes a long way to promote the dedication of TCS staff to its customers. It gives a solid boost to the image of TCS .

Well Done! Suraiya

jj