Sixth POSITIVE story

We have a regular cash customer since the launch of Sharjah Express Centre in the person of Mr. Satnam Gosal Singh who was using Sky Com earlier .Let me share how we got him . One fine day passing through our office he brought a light sample and inquired about the rates , I explained about TCS and gained his confidence to use us and also quoted good rates which was tailored to his needs .He however chose to take the shipment to Sky Com . After 20 minutes he came back to TCS and booked the parcel and requested delivery details after 2-3 days.

In a few days he came back to book some spare parts to Burkino Fuso weighing 92.5kg and by mistake Express Centre – Operator Patel charged him Dhs.5500 .Much more than the tariff rate . Mr. Singh paid and went back to Dhaid about 75 km from Sharjah . Patel called me and informed me what we charged .

I checked our cost for the destination which was Dhs. 4500 .We had therefore charged the customer Dhs.1000 over and above the normal charge .We then felt it is not fair with customer as it is against our values and affects the TCS reputation, .I decided to immediately call the customer Satnam Gosal Singh and said that as a good regular customer we would like return you Dhs.1000 , he was happy on this . I asked him to collect it anytime from our office .
From that day on he has always used us for courier and trusted us .We felt satisfied ,happy and secure ,he also mentioned that no body ever returns any paid money in this country . We took the decision in line with the value of practicing ethics in whatever we do..... a value set for us by our Chairman Mr. Khalid Awan .

Naushad Haider naushad@tcsuae.com Business development Manager