Trouvay Cauvin in Jebel Ali has been using our domestic services for the past 9 years. I have been trying to push TCS into their International business services, but due to a lot of competition in the market I wasn�t able to get a better response, had certain visits to establish ourselves and introduce our various services to them.

Beginning of this month, the in charge of logistic department called for a quote for one of their urgent heavy shipment for Kuwait to be delivered before 9:00a.m. They tried their service providers, but they couldn�t assure the delivery before 9:00 am. I have quoted our best rates along with guarante from our agent in Kuwait. Basically they were working on one of the Kuwait Government project, and this part was really very sensitive and has to reach within the time frame.

The major obstacle in this deal was the time to clear this shipment from the Jebel Ali Customs, which indeed is a lengthy process to go through. Discussed with our route courier Mr. Khawar, who has been serving in this area for the past 3 years, documentations such as Gate pass, Bill of Exit, Delivery advice and a certificate of origin are mandatory to clear such shipments from the customs, With Khawer's personal relationship with the customs officials, we could overcome this and cleared the shipment on time and forwarded through our agent. The shipment was cleared on priority basis and delivered before 9:00am in Kuwait.

This incident implied us that if you have the courage to face the challenge with your strong determination and knowledge, than no force can stop you to succeed. This was a good team work and I personally thank Khawar, who not only guided and assisted but also helped to introduce TCS Express at the right time.

Naeem Ijaz naeemijaz@tcsuae.com Business Development Manager