ELEVENTH POSITIVE STORY

The job of a pick up coordinator is very stressful and full of commitments. I have been performing my duty for the past 3 years as a dispatcher. It's about 4 months ago; a cash customer had called during the lunch time to pick up her important documents and to deliver it at one of the clinic in Jumeirah area.

Knowing the situation that all the couriers were on lunch break after a tough day, I got on the bike and decided to do it by myself.
When I reached at her residence I found that the lady was pregnant, and her husband was out of town and it was an urgent report for her doctor. I collected those documents and went to the clinic and delivered directly instead of bringing back to office, later I sent the airwaybill through the route courier.

I called the lady and informed her that we delivered the documents to the doctor. She was very much happy and blessed me with lot of prayers and passed very impressive comments about TCS. I personally felt proud and good about myself, and it reminds me the ETHICAL BEHAVIOUR and EXEMPLARY CONDUCT, which are the part of our Core Values.

Sameer Mohammad sameer@tcsuae.com Pickup Co-coordinator Supervisor