THIRTEENTH Positive STORY

May 22, 2006 22:15hrs. Operations team was very busy in manifesting and packing the material for dispatch to Karachi via AIR BLUE. Suddenly I received a call from Naushad (BDM SHJ) at 22:25hrs , he wanted us to get a shipment collected and connect it for KHI, which was so much impossible, as we were left with hardly 10-15 minutes , (hand over time to Airline is 22:40hrs) . I called up the shipper to check, she was very much worried and wanted the shipment to reach the next morning, I explained her that we were out of time and it can be only possible if she goes half the way to the cargo village at the connection point, she was so glad to hear this and agreed, also she was closer to this point luckily by the grace of God, I spoke to her on the phone as she was driving to the cargo village and filled in the airway bill. Later I updated the airline staff that TCS cargo will delay few minutes, they agreed as we had a very good relation. When my staff reached at cargo village she was eagerly waiting for TCS. It got connected at 23:00hrs, sent a pre- alert to KHI for urgent delivery also sms’d Kamran on this, these were some very important documents for a hospital which had to reach on time, later in the morning updated her with the delivery details, she was so happy and thanked us for all the team work that we offered and our services were the best! I replied that these are our core values to serve our customers with QUALITY & ETHICAL BEHAVIOUR, I would like to thank all those involved, Samad, Tahir, Najeeb & Tcs Karachi Kamran. Without you guys nothing would have been possible , yeah !

Mohammad Ayub Ali ayub@tcsuae.com Ops Asst.