Positive story # 2

Handling the coordination in the night at operation was pretty challenging, on one night in a busy - night shift as I manifested shipments for International dispatch , I received a call from Saudi Arabia around 11ish , he was enquiring about a courier which was sent to him from Dubai but unfortunately the consignment number which he carried was wrong , it was not complete , being so much busy at that point of time, I spoke to him politely and took all the details of the shipment along with his contact numbers , I then after about 15 minutes got hold of the system once I was a little free , I fed all the details that I had and I was surprised and happy that I could trace that with just few common details , thanks to the I T who has done such a remarkable job on the software development , I then didn�t wait , just rang him up and gave him all the details , he was so pleased that he said he would start having business with us , this motivated me a lot , it made me happy that I could provide EXCELLENCE and JUSTICE which was laid by our Chairman as out core values and VISION 11 as dreamt by our CEO , Jamil Janjua , I wish to thank you for providing us the platform to share our stories
Mohammad Sameer (Ops Supervisor) sameer@tcsuae.com