Positive story # 3
ARY Group is one of our corporate customers, and has using TCS services for the one year now. They send their bulk mail through us to local and international destinations. They are in the process of launching some new projects in the market, and have been dispatching 200 - 500 documents at one shot.

Just keeping in mind their business, Last Saturday, they called Mr. Naeem for international bulk shipments at 19:30 in the evening; Mr. Naeem has immediately coordinated with our Operation Manager Mr. Yousuf to arrange this collection. Mr. Yousuf coordinated with Mr. Wahid ( Pickup coordinator) , who called on my cell phone to pass me this urgent collection. After a tiring and exhausting day in the extreme hot summer, I was on my way to office. I usually report to office at this time to hand over my international material for the connections, but keeping the value of their business, I immediately handed over my material to Mr. Samad to take care of the connectivity and rushed to their office on Sheikh Zayed Road. When I reached to the customer, they were in the process of making ready these bulk documents for international destinations; I decided to give them a helping hand in preparing these documents so we can connect on the same day. I also informed Mr. Sameer and Mr. Samad to connect this material on the same day. At the end, customer was really very pleased and happy with me and TCS.

I believe this is not a One Man Show I will rather call it a Super Combination of Team Work, where all the characters has played their roles by supporting and holding each other's hands.

By keeping in mind the core values of our organization, we can do something extra ordinary which could be beyond the expectation of our customers for the excellence of our service and the reputation of our company.

(Imtiaz Ahmed - Sheikh Zayed Rd. Courier)