Nine- th POSITIVE story

First of all thanks to JJ Sahab to give this opportunity to individuals to Share their feelings, experience and achievements.

My story is very simple and small

INTRODUCTION:

Being with TCS since September 2004 in Finance , although my background is all together from different Industry but fortunately got this opportunity and started my career with TCS and I discovered a great environment at TCS and a Great feeling developed in working under TCS professionals. After few months of my joining, in view of my strength the management decided to bring me in Sales & Recovery, at the beginning I was not too quite sure that I would be able to handle the new responsibility but gradually I learned that there are lot more to learn and this was more fun, Keeping In view great opportunities in this field I am very excited to learn more. I found my self on top, and yes it happened and is happening.

E-vision: This was not paying since August 2005, I discussed with my team and took initiative to take this challenge to recover the outstanding. “THINGS DON’T WORK ON PHONES “. I personally visited the customer and made them realize how it affects TCS if payments are not made on time. After continuous calling and follow up provide them all related invoices and AWB and Statement of accounts we got the payment from them. “NOW THINGS CHANGED”I feel proud when
E-Vision calls and asks for only me in case any assistance they required.

CLR TRADING: This is our client who has not been paying since July 2005. I started follow up with invoices faxing alongwith statement of accounts, no response was coming from them. I spoke to our GM and he asked me to visit them. I found the directors cell # ( Christ) I called him at last, he asked the same question about SOA and invoices from the beginning, I kept a set in my car and It was in the evening that I left all documents at his office but after that he disappeared again .Due to my constant follow up, he finally called me and paid the outstanding ,he called me at a shopping mall at 9:00pm and handed over the cheque.

BENQ (ME) FZE: This customer was not paying since long and when I started follow up on recovery, they said that they have stopped using our services long time back. After going through all our records I confirmed that they are still using us, later the case had gone to their Admin Manager (Ms. Cindy) after continuous mailing and sending her all related documents , and also involving Shabeen as it was his territory, she got satisfied and sent me a mail that they needed some time to verify .At last I got mail from Benq that our chq is ready for payment. I felt proud and I thank specially to Mazhar who taught me how to deal with difficult customers.


EXPERIENCE I GAINED: after a very close follow up and continuous discussions and reconciliation of statements and invoices I have managed and achieved my aim by collecting cheques against the efforts which I had put on to clearing the pending issues with various customers. If you do what you love, everything else will follow.

Haris Khan haris@tcsuae.com Manager Accounts