TENTH POSITIVE story

Mr. Liu, one of our customer Decent Express, based in China had called up at 19:30hrs for an urgent delivery for two of their consignments in Bur Dubai textile market. Bags were late received from DNATA and got cleared at 19:20hrs by Pasha (EMC operator) in cargo village. George (Sales Manager) received several calls from China for these deliveries; He requested to have it done immediately. There were no one at OPS for this job to make it done before consignee office closes, few vehicle couriers were off for the day and some were in the field doing their regular activities, To them I couldn’t disturb, I called up Najeeb (Courier Officer) at his home and explained the situation. Without any hesitation he said that he will do the delivery, He went to Cargo village picked up the shipment and rushed for delivery. He delivered the shipment at 21:00hrs and I updated this to Mr. Liu of Decent Express in China that his shipments got delivered, He was very much excited upon hearing this and said that TCS have saved their business, as he was about to loose it, We are proud of NAJEEB who had always shown a positive response to the Team call whenever and where ever. Thank you NAJEEB.

Team members - Mohammad Yousuf (Ops Asst.); Pasha (EMC)Najeeb (Courier Officer) Alfonso (Courier Officer) Akbar (Courier Officer)Ayub (OPS Asst.)Sharjeel (CSD) Rajesh (CSD) George (Sales Manager)

Later to this, Mr. Liu has sent a letter of Thanks to the TCS team; he has thanked each and every staff involved in its clearance from the customs to the delivery point. This is a great achievement for TCS inline to our core values.. Well done guys!!

Mohammad Yousuf myousuf@tcsuae.com Ops International