Positive story # 9
This happened 4 days ago with regards to a laptop. That day the laptop delivery was with the heavy courier.The delivery of the laptop was urgent and had to be done at all cost. After securing the location and address while on route his car broke down because of which the laptop had to be brought back to the office.The laptop belonged to a pilot who was due to fly out at 5:00 PM. The customer was stationed at Mina Rashid. Since it was route time for everyone in the office it was almost impossible to send a special courier for delivery of the laptop toMina Rashid. That is when i was told to make this urgent delivery despite the fact that i had many of my own deliveries to do mainly shipments from China. While on route i got stuck in traffic but i had a mission to accomplish and delivery of the laptop was my objective.It was 4:15PM and i had to make it to Mina Rashid by 5:00PM. I called the customer on his phone and was told that he wasa ship docked in Dubai and would only be available after 15 minutes. We were to meet near the airport.I was also worried about my Kuklos courier who was waiting for me on his route. At the same time i started receiving pickup calls from the office. It was now 5:20 PM and there was no sign of the customer. I called up Manzoor Bhai and he told me that has called the customer and that he is not answering. Manzoor Bhai told me to leave the place. I left and headed for my Kuklos courier. It was now 6:00 PM and the Kuklos courier was furious. I had my own deliveries to make and pickups to collect. It was late in the afternoon and things were already getting late when all of a sudden i got a call from the office from Manzoor Bhai who told me to go to the rendezvous spot since the customer was there waiting. I was far away from the place and i had deliveries to make but i was told that this customer was an airline pilot and his plane was about to leave. So, despite my the short time i rushed to the rendezvous spot. When i got there i was told he has gone into the airport and i was called inside. I found him in the lounge with his friends. He was delighted to see me and said "Son you have understood the meaning of TCS since TCS is the biggest company in Pakistan and it is renowned for its service. I knew i could count on you. Your company�s making our nation proud". I was very happy to hear his words and satisfied with a happy customer. Later i got back on my route and complete all my deliveries. I got back to the office at 8:20 PM.

Regards,
Asghar
Courier 59