Positive story # 12

As I was on my way to office at 08.00am, I got a call from Mr. Tahir saying that the Pakistan Material was hold in Dubai Customs and they wanted my assistance as all the Dubai and international shipments were detained by the customs official. So I went to Customs Dept. and met the Customs Inspector and inquired why the Material is kept on hold .He told me that he could not release the bags because There was a Diplomatic shpt For ARGENTINA EMBASSY along with the routine material.. He asked me to contact the CID dept, upon approaching them they asked several questions by making me sit in front of the senior CID officer, cause as per them these are very confidential bags and they have to be brought into the country with proper manifestation. I told the CID officer that this is a mistake from the origin and assured him that it will not be repeated again after taking him into confidence the senior office put his remarks and asked me to visit Swiss Air, as Swiss air was officially authorized to carry the bag I visited the Swiss airline after listening to me they refused to accept the bag as they were not informed by the origin or my the Argentina Embassy. Then again with great difficulty or luck I happened to meet one of my friend who is a customs officer in the cargo village Mr Hussain with his help I got in touch with the senior customs officer and after explaining to him the entire story I was able to have the above shipment returned back to the origin by keeping my labor card as a guarantee without which the bag would not have been released. The entire process consumed a whole day but eventually it was successful. I was so happy to have the bag released , after all I am proud to be a TCSian , I am happy to work with such a beautiful environment where everyone no matter which part of the world are they from but all here are cooperative and helpful , I wish to thank our group CEO to have let us define our work in such a way of story writing , I wish TCS a success and success.

Alfonso
Courier Officer